FAQ
MISCHIEF MERCH INFO
How is my Mischief Merch order fulfilled?
Mischief Merch uses two primary fulfillment methods: a fulfillment warehouse and Printful, a drop-print-and-ship service.
A majority of our inventory is fulfilled via Printful, a drop-print-and-ship service with fulfillment centers all over the world. These products have more varied processing and shipping times. Fulfillment of these products average 4-7 days plus shipping, but can take up to 14 days in some cases. You can learn more about Printful here.
Products that are overstock from Mischief Management events or that we choose to produce in limited runs ship out through one of our fulfillment warehouses. These products usually ship within 1-3 business days.
PRODUCT
What size should I order?
Every product listing includes a size chart that you can use to determine the best size for you. If you are still unsure, we recommend measuring a similar product you own across the chest and selecting a size that most closely matches that measurement.
What brands of apparel are your products?
Mischief Merch typically uses the following brands:
- Bella + Canvas
- Gildan
- Next Level
- Printful’s All Over Print
Our t-shirts are mostly printed on Bella + Canvas 3001 or Gildan Softstyle 64000; our sweatshirts and hoodies are usually Gildan 18000, Gildan 18500, or Bella + Canvas 3939.
SHIPPING
How are shipping costs calculated?
If your order is coming from our fulfillment warehouse, shipping is calculated based on the size and weight of the package.
If your order is being fulfilled by Printful, there is a flat shipping charge based on the items being purchased. You can read more about Printful’s shipping process here.
When will my order ship?
Shipping times vary based on the product, the print method, and the fulfillment location. The average fulfillment time (the number of days it takes to process and print your order) is 4-7 days. However, it can take up to 14 days for processing in some cases. Your items may also ship separately depending on the fulfillment time for each product. If your items ship separately, you will not be charged additional shipping fees. You will receive a shipping confirmation email when each of your items ships.
If for whatever reason you do not receive the shipping confirmation emails, please click the “View Your Order” button in your confirmation email for the most up-to-date information.
Why does processing and shipping take more than two days?
Mischief Merch is a small business bringing you products that allow you to show off your fandom. In order to keep prices affordable, our processing and shipping window may take longer than big box retailers. In addition to being a small business, there are many external factors impacting the e-commerce industry right now, such as the shipping container dislocation crisis, supply chain issues, and shipping carriers slowing down pick-up and delivery.
We appreciate your understanding and patience! Thank you for supporting a small business.
My order is lost in the mail. What should I do?
If your package is lost in the mail, please email shop@mischiefmanagement.com with your order number. All lost package requests must be received within three weeks of the anticipated delivery date, which can be found via the tracking number. Our team will look into the matter and work with you on a resolution.
My order is marked as delivered, but I never received it. What should I do?
Please check all possible delivery locations (front door, back door, garage, mailbox, in the bushes, package room, with a neighbor, etc.) for the package. We also recommend reaching out to the carrier and asking if the delivery person can provide any additional information about where the package was left.
If your package is marked as delivered by the shipping carrier, we unfortunately cannot issue a replacement order. At this time, we are unable to assist with filing claims with shipping carriers.
I put in the incorrect address at check-out—help!
If you put the incorrect shipping address in during check out, please email shop@mischiefmanagement with our order confirmation number and the correct address ASAP. If caught within 12-24 hours, our team is usually able to manually update the shipping address associated with your order on the back end.
If your order has shipped out, we are unfortunately unable to change the shipping address. If your order is returned to our facility, we can reship it to you for a fee. If it is not returned to the facility, you must place the order again.
Why are some products so expensive to ship outside of the US?
If the item you are ordering is shipped via our fulfillment warehouse, the shipping costs are set by the shipping carrier and we are unable to adjust the price. You may also be subject to additional taxes, custom fees, or VAT. We apologize for any inconvenience.
ORDERS
How do I track my Mischief Merch order status?
Click the “View Your Order” button in your confirmation email for the most up-to-date order status. If your items ship separately, the page will update with each new tracking number.
I ordered the wrong size—can I exchange the item?
Exchanges can be made on unwashed, unworn, and unused items within 3 days of receiving your order. Due to stock limitations, exact replacements may not be available. A fee of $15 will be charged for each exchanged item.
Contact us at shop@mischiefmanagement.com with your order number to initiate an exchange.
My order arrived and was damaged or misprinted. What should I do?
A full refund or reshipment is only available for damaged, misprinted, or defective goods. Please inspect your items upon receipt and contact us within 7 days of receiving your item if there is an issue. Please email us at shop@mischiefmanagement.com with your order number and photos of the damaged/misprinted product. All items must be unwashed and unworn.
Can I return an item that I ordered, but no longer want?
No, we do not offer exchanges or refunds on items due to buyer’s remorse.
I pre-ordered an item. When will it arrive?
Pre-orders will ship in the time frame indicated in the description of the item. If we anticipate a delay in the shipping and delivery window, someone from our team will contact you with additional information.
When your item ships, you will receive a shipping confirmation email that includes a tracking number.